August 19, 2010
product
Suffering from pneumonia, I've been fighting HP concerning their product warranty. My laptop stopped working all of a sudden. And, when I called them to get it repaired, they told me to take it to a computer shop, a computer I only purchased three months ago. That lit a fire under me.
Is it fair for me to disparage and harass a company to provide a product that I can use? That they waste the time to deal with the many documentations that I can generate easily. I will easily expend 100 of their company hours for a problem that could have been easily fixed quickly. I will also generate enough negative online sentiment about their product and product warranty that will take thousands of dollars to compensate. I believe good customer support is really worth the cost since the hidden costs are so much more. For every 50 good things said about your product, that one bad thing will sway a customer.
BTW, my negative review is number seven on their product in Google Search.
Posted by azileretsis at August 19, 2010 06:27 PM
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